Overview
Salary: €2600 -€3000 bruto per month + bonus
Start: ASAP
Languages: English, German – any other European language is a bonus
Position Overview
I am looking for a hands-on Front Office Manager with a strong, dynamic personality to lead my clients team at reception and the guest services team.
The ideal candidate is present on the floor, leads by example, and ensures a seamless, welcoming experience for every guest from arrival to departure.
Key Responsibilities
- Oversee day-to-day front office operations, including check-in/check-out, room allocation, and guest inquiries.
- Lead, coach, and motivate the front office team, ensuring professional appearance, performance, and high service standards at all times.
- Act as the main point of contact for guests, handling complaints and special requests with confidence and a solution-oriented mindset.
- Coordinate closely with housekeeping, maintenance, reservations, and F&B to guarantee smooth operations and efficient communication.
- Support and partially oversee reservations processes (individual and small groups), ensuring accurate data entry, optimal room allocation, and upselling where appropriate.
- Assist with basic revenue management tasks such as monitoring occupancy, rate categories, and demand periods, and providing input on pricing and restrictions.
- Prepare and analyse front office reports (occupancy, ADR, RevPAR, no-shows) and support continuous improvement of procedures and guest satisfaction.
- Ensure compliance with company standards, local regulations, safety, and security procedures.
Profile
- Completed education in Hospitality Management or equivalent experience.
- Several years of front office experience in hotels, with at least 1–2 years in a supervisory or assistant manager role.
- Strong and confident character, able to take decisions, manage pressure, and handle challenging situations calmly and professionally.
- Hands-on leader, visible in the lobby and at the desk, not only in the office.
- Excellent communication and guest relation skills, with a natural passion for service and hospitality.
- Very good knowledge of PMS (e.g. Opera) and standard hotel systems is an asset.
- Languages: fluent English and German are mandatory; additional languages are a plus.
Nice to Have
- Experience with reservations, basic revenue management or previous exposure to rate management and forecasting.
- Experience in a similar role within an international or upscale hotel environment.
Job Tenure: Permanent
