Overview
IT & Systems Manager – Hospitality & Retail Technology
Location: London
Salary: £75,000-£85,000
Are you ready to lead digital transformation in the world of luxury hospitality? We are looking for an experienced IT & Systems Manager to take charge of our technology infrastructure and drive innovation across our growing network of prestigious private members clubs.
The Role:
As IT & Systems Manager, you will play a pivotal role in shaping and evolving our technology landscape. This is an excellent opportunity for someone with a strong background in hospitality or retail IT, especially if you have hands-on experience with Microsoft Business Central 365. You will lead systems integration, digital innovation, and ensure seamless IT operations across multiple sites.
Key Responsibilities:
* Oversee the performance and security of all IT systems.
* Microsoft Business Central 365: Lead implementation, customisation, and integration across key departments (finance, inventory, CRM).
* Provide support and training to staff to maximise system efficiency and minimise downtime.
* Identify tech solutions that improve business operations and enhance the customer experience.
* Work closely with senior leadership to align IT initiatives with business objectives.
* Manage relationships and negotiations to ensure top-quality service and cost-effectiveness.
* Stay ahead of trends and recommend system upgrades.
* Conduct regular system audits to ensure compliance with industry standards.
* Assist with IT budgeting, resource planning, and policy development.
Experience:
* Minimum 4 years of IT management experience, ideally within the hospitality or retail sector.
* Expertise in Microsoft Business Central 365 (from implementation to optimisation).
* Strong understanding of Microsoft 365 and cloud-based systems.
* Excellent problem-solving and multitasking skills.
* Strong interpersonal skills for effective collaboration with cross-functional teams.
* Familiarity with hospitality tech platforms (membership, event, or accounting systems) is a plus.
* Microsoft certifications are highly desirable.
Job Tenure: Permanent
