Overview
ICT Supervisor – Hospitality Sector
Are you an experienced IT professional with a strong background in hospitality? A prestigious group of luxury hotels in London is seeking an IT Operations Supervisor to take the lead on day-to-day technology operations across a cluster of high-profile properties.
Reporting to the IT Operations Manager, you will play a key role in maintaining and improving the IT infrastructure, systems, and services that support both hotel operations and exceptional guest satisfaction. You will be a hands-on technical leader, ensuring smooth coordination across multiple hotel sites.
Key Responsibilities
- Supervise daily IT operations and support across multiple hotel properties
- Contribute to and execute IT strategies for multi-site coordination
- Diagnose and resolve technical issues with speed and efficiency
- Oversee network, AV, Wi-Fi, and security systems
- Maintain IT asset records and support planning and budgeting
- Ensure compliance with internal standards and external regulations
Experience:
- 3–5 years of IT operations experience, including 2+ in hospitality IT
- Must have experience with PMS, POS, AV, and guest-facing technology
- Solid knowledge of networking, cloud systems, and cybersecurity
- Relevant certifications (ITIL, PMP, or CISSP) are advantageous
- Confident communicator able to support and train non-technical users
- Comfortable in a hands-on role, managing infrastructure and on-site tech
Job Tenure: Permanent
