Overview
My client is a top tier financial services institution. They are now seeking a high-calibre Head of Customer Services to oversee, manage and guide the customer service team, ensuring high standards of service delivery and customer satisfaction. The role involves strategic planning, team management and continuous improvement of customer service processes.
Client Details
My client is a top tier financial services institution with strong presence in the UK and globally.
Description
Job Description:
- Lead, manage and guide the Customer Service team, fostering a productive and positive work environment
- Ensure high customer satisfaction and maintain customer relationships
- Stay updated with the latest product offerings
- Monitor Key Performance Indicators (KPIs) and metrics to evaluate team performance and service quality
- Provide training and development opportunities for team members to enhance skills and performance
Profile
Qualifications:
- Ideally Bachelor degree or above
- Solid understanding of customer service principle and practices
- Minimum of 8 years experience in customer services, with at least 3 years in a leadership role
- Excellent communication, interpersonal, team management and stakeholder management skills
- Proficient in CRM platforms, helpdesk software and AI tools
Job Offer
Offers:
- Attractive remuneration package
- Comprehensive benefits package
- Excellent office location
- Collaborative and supportive work environment
