Overview

The support team supports the platform by growing the user base and driving product monetization. This team will offer hybrid, client-facing support for the application suite, while also having back-end access to diagnose application errors, collaborate with support teams for resolution, and assist the Technologist with the latest releases.

Client Details

Our client is a global finance organisation

Description

The support team supports the platform by growing the user base and driving product monetization. This team will offer hybrid, client-facing support for the application suite, while also having back-end access to diagnose application errors, collaborate with support teams for resolution, and assist the Technologist with the latest releases.

Responsibilities:

  • Serve as the first point of contact for the client base regarding product-related inquiries.
  • Collaborate with application support to diagnose and resolve customer issues.
  • Provide support for all trading and back-office platforms within the enterprise business stream to both internal and external clients.
  • Manage system analysis and oversee new system implementations.
  • Handle incident management in accordance with ITIL standards.
  • Build strong relationships with Application Development teams and business sponsors.
  • Leverage a data-driven approach to enhance and monetize product content.
  • Liaise with IT and key business stakeholders to drive product changes.
  • Expand internal knowledge of the product suite through workshops and training.
  • Ensure compliance with the company’s regulatory obligations under SEC, FINRA, NFA, CFTC, and other applicable exchanges.
  • Adhere to the operational risk framework, ensuring compliance with all regulatory and company-set parameters.
  • Act as a role model, demonstrating the highest standards of integrity and conduct, in alignment with company values.
  • Consistently follow the company’s Code of Conduct.
  • Ensure awareness of and adherence to all internal policies relevant to your role.
  • Report any policy breaches to Compliance or your supervisor as required.
  • Escalate risk events immediately.
  • Provide input into risk management processes as needed.

Profile

Skills And Experience

  • Solid background in Windows, Linux/Unix OS,
  • Proven experience using SQL and Python scripting experience
  • General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade
  • Strong understanding of the brokerage business.
  • Understanding of the commodity markets in a technology capacity.
  • Experience with change and project management methodologies.
  • Excellent presentation skills.
  • Excellent verbal and written communication skills
  • Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
  • Python exposure is essential

Competencies

  • Demonstrates curiosity.
  • Resilient in a challenging, fast-paced environment.
  • Excels at building relationships, networking and influencing others.
  • Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.

Job Offer

This role is offering up to £85,000 per annum for the perfect candidate.

The role offers hybrid working – 2 days a week on site are required

This will be a 2 -3 stage process with a technical assessment involved in person

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