Overview
The role of the Nutrition Customer Advisor is to provide exceptional customer service, guidance and support to customers with dietary needs & healthcare professionals with inquiries. This role is located in Trowbridge however is mostly remote and is an integral part of the FMCG industry.
Client Details
The company is a well-established player in the FMCG industry, known for their commitment to quality and customer satisfaction. This large organisation has a substantial market presence across the country and is constantly seeking to innovate and improve their offerings.
Description
- Customer Experience: Provide high-quality customer service by offering advice on a range of products, delivering information and reassurance in an empathetic, enthusiastic, and friendly manner.
- Service Support: Assist in escalating medical queries and supporting effective workflows. Provide ad-hoc cover as needed.
- Knowledge Management: Maintain a high-quality knowledge base within the Customer Relationship Management tool.
- Team Collaboration: Act as a key link with the medical affairs team, staying updated on activities and ensuring updates are communicated to the resource center.
- Escalation Procedures: Follow correct escalation procedures and collaborate with all business areas. Contribute data, feedback, trends, and analysis to monthly reports to improve products and services.
- Service/Product Improvement: Actively participate in service and product improvement, proactively highlighting areas for enhancement to the wider business.
- Customer Satisfaction: Anticipate and respond to customer feedback and comments, developing action plans to improve service.
- Product Expertise: Become an expert in either adult or paediatric product ranges while maintaining broad knowledge of other products in the portfolio.
Profile
A successful Nutrition Customer Advisor should have:
- Strong interpersonal skills to effectively communicate with Healthcare Professionals and sometimes customers.
- Nutrition or nutrition related degree
- Previous customer advisory experience (either on phone or in-person)
- Strong initiative, attention to detail & accuracy to ensure advice given is correct and true.
- A solid understanding of nutrition and dietary needs.
- The ability to handle complex customer inquiries and complaints.
- Knowledge of the FMCG industry and its products.
- An aptitude for working as part of a team in a customer service environment.
Job Offer
- A competitive salary range of approximately £15 – £18.50 per hour (£26,000 – £32,000 annual).
- Hybrid / mostly remote role with 2 offices in South region.
- Flexible options if needed for the successful candidate.
- Opportunity to work in a supportive and professional work environment.
- The chance to make a positive impact in the lives of customers.
- Comprehensive training and development opportunities.
- Generous holiday leave in line with industry standards.
- Potential for the temporary role to be made permanent.
This opportunity is not just a job, but a career in an industry-leading company. If you believe you have what it takes to excel as a Nutrition Customer Advisor in the FMCG industry, we encourage you to apply.
